Largest Polish insurer PZU launches digital claims with Upptec

Poland the largest insurance company, PZU, will be the first to launch automated and digital claims with Swedish company Insurtech Upptec.

WARSAW and MALMÖ, Sweden, September 28, 2022 /PRNewswire/ — PZU and Insurtech company Upptec have signed an agreement to digitize PZU content complaints through Upptecs SaaS solution for complaints management.


PZU is the largest financial institution in Polanddating back to 1803, making it the oldest insurance company in Poland. The insurer is Upptec’s first customer in Poland and marks Insurtech’s entry into yet another new market Europe.

“This marks a new milestone for us. PZU is at the frontier of European insurance and with a common mindset on digitalization, we aim to deliver the best claims experience in Poland. We are proud to bring the first-ever digital claims automation to Polish policyholders, and together we look forward to changing the way claims are made,” says Magnus Franck, CEO of Upptec.

With Upptec’s solution, PZU will automate home content claims to accelerate customer experience and optimize claims handling – it will be the first digital content claims solution for Polish policyholders.

“We have tested Upptec’s application on several hundred claims, comparing its results with standard assessment methods. The solution has proven to be effective. Using it has improved the quality of assessments and the preparation time” – says Stanisław Sęk, Claims Manager of PZU Handling Department, continued:

“The tool speeds up service and reduces potential errors. Therefore, we decided to implement the app to support all our adjusters and all eligible claims. The cooperation with Upptec is part of in the broader context of PZU’s cooperation with the best companies around the world under the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also define new trends and are changing the way the insurance industry works. We are very excited about this implementation, as it is further proof that cooperation between companies and startups can be beneficial for both parties.”

“I am very happy that PZU has chosen Upptec to automate their claims and I am excited about this journey and together we will set new standards in claims automation with real-time responses, improving the customer experience.” Niklas HoffCommercial Director DACH at Upptec.

For more information visit:

Contact :
Mathilde Hansson
[email protected]




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