imimobile partners with Tesco Bank to propel digitally-driven customer interactions

Tesco Bank uses imilog in to help credit card customers better manage their money

LONDON, April 27, 2021 – Global supplier of software and cloud communication solutions, imimobile, which is part of Cisco, announced today that he is working with Tesco Bank to improve its interactions with its customers and increase the use of its mobile banking application. Tesco Bank is a leading retail bank in the UK offering a range of services including credit cards, insurance, loans, savings and money services such as travel money and a network of free ATMs.

Tesco Bank credit card customers can better manage their money

Tesco Bank is looking to encourage more customers to use its Mobile Banking app for all of their banking needs. Tesco Bank has introduced push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to avoid additional charges and take swift action in the event of suspected fraudulent transactions. Today, Tesco Bank sends around half a million push notifications every month and is looking to increase the number of services that use imiconnect.

the imiconnect allows Tesco Bank to transparently manage its communications with its customers via its Mobile Banking application. The platform automates and orchestrates two-way customer interactions across multiple digital channels while saving time and reducing costs for businesses.

Timely notifications sent by imiconnect has not only given Tesco Bank customers more control over how they manage their finances, but has also helped the bank comply with customer contact regulations. The bank also plans to use the imiconnect to introduce customer verification use cases under the PSD2 regulation.

Sudarshan Dharmapuri, EVP Products at imimobile, commented, “We are pleased to be working with Tesco Bank to provide critical communications with customers. We look forward to a wider adoption of imiconnect by Tesco Bank as it progresses on its digital adoption journey and hope to fuel more and more interactions with customers while making each interaction more important. “

Martin Burns, Head of Customer Management and Customer Experience at Tesco Bank, said: “We are delighted to be working with imimobile as a trusted technology partner to make further enhancements to our Mobile Banking app. The introduction of push notifications on the app is another little help for Tesco Bank customers to manage their money a little better every day. “


For more information, please contact:
Nicole Buckfield, Content and Communications Manager
[email protected]
Phone: +44 (0) 7852 566226

About imimobile
imimobile was acquired by Cisco in February 2021 and provides cloud-based communications software and services that manage business-critical customer interactions at scale.

We believe that the customer experience is the main competitive advantage of mainstream businesses. So we’re creating a world in which businesses can stay connected to their customers at all times. A world where every point of contact, on every channel, is an opportunity to offer rich, engaging and intuitive experiences.

Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and costs for businesses, while seamlessly connecting to customers on the devices of their choice. We deliver innovative, brand-critical and critical customer interactions for leading global companies and leading public sector organizations including AA, Best Buy, BT, Capitec Bank, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and Walgreens.

imimobile has global offices in the UK, US, Canada, India and South Africa.

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